Patient experience
An important component of being able to achieve consistently high patient experience ratings is the feedback we receive from patients and family members. We make a conscious effort to integrate their perspectives to ensure we deliver patient-centered care every time, every touch.
Congenital cardiac surgeon Lucas Collazo, MD
We host quarterly patient and family advisory council meetings where a group of former patients and family members provide feedback to our administrative, nursing, patient safety and patient experience leadership from across Inova.
There is also a data-driven continuous monitoring process for quality indicators and patient safety metrics. We examine our internal data and use national registries to provide benchmark comparisons.
As part of our monitoring process:
- Every patient care unit has specific performance metrics
- Progress and performance are displayed to keep team members focused on results
- Multispecialty teams of nurses, physicians, IT specialists, financial and data analysts work to monitor performance and redesign processes to improve patient care
Inova HCAHPS hospital-based care 2023 national percentile ranking
Hospital rating (1-10 scale)
Nurse communication
New medication communication
Care transition
Recommend the hospital (% definitely yes)
Doctor communication
Discharge information
Percentile rank is determined from the All Press Ganey Database of Hospitals in the United States. Database contains ~2,400 hospitals nationwide.
About the survey: The Centers for Medicare and Medicaid Services require all United States hospitals that treat Medicare patients to participate in the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey, a standardized tool to measure patients’ perspectives of hospital care.
Hospitals/units included: All surveys are from Inova Schar Heart and Vascular units at Inova Fairfax Medical Center (Cardstep, CCU1, PCCU, CardTelN, CardTelS, APU, 4 South, CVIC).
Inova Schar Heart and Vascular survey period: Surveys returned January - December 2023
Inova Cardiology outpatient physician offices (all locations)
Likelihood to recommend
Percentile rank is determined from the All Press Ganey Database of Care Sites in the United States. Database contains ~28,000 care sites nationwide.
About the survey: Inova partners with Press Ganey to administer surveys.
Outpatient offices/clinics included: All Inova-owned practice locations
Inova Schar Heart and Vascular survey period: Surveys returned January - December 2023
Patient transfers
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703-776-8000
Direct admission ▪ Transfer ▪ Specialized transport ▪ Cardiogenic shock transfers